Select the product you would like to purchase, choose the available size and color, add it to your cart and proceed to checkout. Please review your order details, shipping address and contact information carefully before completing payment.

Yes. After your order is placed, you should receive an order confirmation email at the email address used during checkout. If you do not see it, please check your spam or promotions folder.

Please contact us as soon as possible at service@brenavoq.com. We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has entered processing, packing or shipment.

Contact us immediately with your order number and the correct address. If the order has not yet been processed or shipped, we will try to update it. Once the package has shipped, address changes may no longer be possible.

Brenavoq focuses on modern womenswear, including Dresses, Jackets & Coats, Trousers & Shorts, and Shirts & Tops. Our products are selected around refined silhouettes, clean structure and understated detail.

Please refer to the size guide and product measurements on each product page before ordering. We recommend comparing the listed measurements with a similar garment you already own.

• For dresses, check bust, waist, hip and length measurements.
• For shirts and tops, check bust, shoulder, sleeve and garment length.
• For trousers and shorts, check waist, hip, rise, inseam and length.
• For jackets and coats, check bust, shoulder, sleeve length and overall length.

We aim to display product colors as accurately as possible. However, color may vary slightly due to screen settings, lighting, photography conditions and fabric texture.

Product measurements are provided as a guide. Small differences may occur depending on the garment style, fabric type and measuring method. Please review each product page carefully before placing an order.

Please follow the care instructions provided with the garment or shown on the product page. Improper washing, drying, ironing, storage or alteration may affect the garment’s appearance, fit and longevity.

Orders are processed according to payment confirmation, product availability and order volume. You will receive updates by email when available.

When tracking information is available, it will be sent to the email address used at checkout. Please allow time for the carrier to update tracking details after shipment.

Tracking may take time to update after a package is shipped. Carrier handling, customs processing, weekends, holidays or high shipping volume may also affect tracking updates.

Depending on your destination, your order may be subject to import duties, customs fees, local taxes or other charges required by your local authorities. These charges, if applicable, are the customer’s responsibility unless otherwise stated at checkout.

Return eligibility depends on the item condition, request timing and our return policy requirements. Items should be unused, unworn, unwashed, undamaged and returned with original packaging, tags and accessories where applicable.

Apparel items should be returned in original, resellable condition. Please avoid makeup marks, perfume, deodorant, stains, pet hair, alterations, washing or visible signs of wear if you plan to request a return.

Yes. Please contact us before sending any item back. Returns sent without prior approval may not be accepted. Our team will provide instructions if your return request is approved.

Approved refunds will be processed according to our return policy and payment provider timelines. Processing times may vary depending on your payment method and bank handling time.

Please contact us promptly at service@brenavoq.com with your order number, a clear description of the issue and photos of the item, packaging and shipping label where applicable.

Please contact customer support with your order number and details of the missing item. Our team will review your order and provide further assistance.

To help us respond efficiently, please include:

• Your order number.
• The email address used at checkout.
• The product name, size and color involved.
• A clear description of your question or issue.
• Photos, if the request relates to item condition, wrong item, damage or missing items.