1. Who We Are

Brenavoq is a modern womenswear brand offering dresses, jackets and coats, trousers and shorts, shirts and tops, and related wardrobe pieces through our online store.

The website brenavoq.com is operated by Hangzhou Mingfa Technology Co., Ltd.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Brenavoq.

We may collect information such as:

• name;
• email address;
• telephone number;
• billing and shipping address;
• account credentials;
• order and purchase information;
• product selections, sizes and quantities;
• payment-related information;
• customer service communications;
• marketing preferences;
• website usage and device information;
• cookie and advertising identifiers where applicable.

3. Information You Provide Directly

You may provide personal information directly to us when you:

• place an order;
• create or manage a customer account;
• subscribe to marketing communications;
• request a return or refund;
• contact customer care;
• submit feedback, reviews or other communications.

4. Order and Purchase Information

When you place an order, we may collect information necessary to process and fulfill the purchase.

This may include your selected Brenavoq garments, size, color, quantity, shipping information, payment status, tracking information and order history.

We use this information to manage orders, arrange delivery, process returns or refunds and provide customer support.

5. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, these providers may collect payment card details, billing information or other payment credentials.

Brenavoq may receive limited payment-related information such as payment status, transaction reference or the type of payment method used.

6. Information Collected Automatically

When you visit brenavoq.com, certain technical information may be collected automatically.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring pages;
• interaction with website features;
• approximate location derived from technical information;
• cookie or device identifiers.

7. Cookies and Similar Technologies

Brenavoq and service providers supporting our website may use cookies, pixels, tags and similar technologies.

These technologies may help us:

• operate and secure the website;
• remember preferences;
• maintain shopping cart functionality;
• understand website performance;
• measure visitor engagement;
• support advertising and marketing activities;
• improve the customer experience.

8. How We Use Personal Information

We may use personal information for purposes including:

• processing and fulfilling orders;
• providing shipping and delivery updates;
• processing returns and refunds;
• managing customer accounts;
• responding to questions and support requests;
• maintaining website security;
• detecting and preventing fraud or misuse;
• improving products and website experiences;
• sending marketing communications where permitted;
• measuring and improving advertising performance;
• complying with legal and regulatory obligations.

9. Customer Service

When you contact Brenavoq customer care, we may use the information you provide to identify your order, respond to your request and resolve service-related issues.

Communications may be retained where reasonably necessary for customer support, quality assurance, dispute resolution or legal compliance.

10. Marketing Communications

Where permitted, Brenavoq may use your contact information to send information about collections, new arrivals, editorial updates, promotions or other brand communications.

You may unsubscribe from marketing emails using the unsubscribe option included in those messages or by contacting us.

Transactional communications related to orders, payments, shipping, returns or account activity may still be sent after you unsubscribe from marketing messages.

11. Advertising and Analytics

We may work with analytics, advertising and technology providers to better understand how visitors interact with brenavoq.com and to measure the effectiveness of advertising.

Depending on the services used, these providers may process technical, device, cookie or interaction information.

Where required by applicable law, you may have choices regarding certain forms of targeted advertising or data sharing.

12. How We Share Personal Information

Brenavoq may share personal information with service providers where reasonably necessary to operate our business and provide our services.

These may include:

• e-commerce platform providers;
• payment processors;
• shipping and logistics providers;
• customer service providers;
• analytics providers;
• advertising and marketing partners;
• fraud prevention or security providers;
• professional advisers;
• authorities where disclosure is legally required.

13. Service Providers

Third-party service providers may process personal information on our behalf to perform specific functions.

We expect service providers handling personal information on our behalf to process it in accordance with applicable agreements and legal requirements.

14. Shopify

Brenavoq operates its online store using Shopify.

Shopify may process certain personal information to provide e-commerce, checkout, hosting and related services.

Shopify's handling of personal information may also be governed by its own privacy practices and applicable terms.

15. Shipping and Logistics Providers

We may provide relevant customer information to logistics partners in order to deliver purchases.

This may include your name, delivery address, telephone number, email address and shipment details where necessary.

16. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• comply with applicable law;
• respond to lawful requests from authorities;
• protect the rights or safety of Brenavoq, our customers or others;
• investigate fraud, misuse or security incidents;
• establish, exercise or defend legal claims.

17. Business Transfers

If all or part of our business is reorganized, merged, sold or otherwise transferred, personal information may be transferred as part of that transaction where permitted by law.

18. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• the duration of your customer relationship with us;
• order and transaction requirements;
• return or refund obligations;
• accounting and tax requirements;
• fraud prevention needs;
• legal obligations and limitation periods.

19. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system or security measure can guarantee absolute security.

Customers should also take reasonable steps to protect account credentials and devices used to access our services.

20. International Data Transfers

Because Brenavoq works with customers and service providers across different regions, personal information may be processed in countries other than the country where you live.

Where required, appropriate legal mechanisms or safeguards may be used for international transfers of personal information.

21. Your Privacy Rights

Depending on your location, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information;
• request correction;
• request deletion;
• request data portability where applicable;
• object to or restrict certain processing;
• withdraw consent where applicable;
• opt out of certain targeted advertising or data sharing.

For more information, please review our Your Privacy Choices page.

22. Verification of Requests

To help protect personal information, we may need to verify your identity before completing certain privacy requests.

We will request only information reasonably necessary for verification and processing of the request.

23. Children’s Privacy

Brenavoq is not directed to children below the age at which they may independently consent to personal data processing under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable privacy requirements.

If you believe a child has provided personal information to us inappropriately, please contact us.

24. Third-Party Websites

Brenavoq may provide links to external websites or services.

We are not responsible for the privacy practices, security or content of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The updated version will be published on brenavoq.com with a revised "Last updated" date.

26. Contact Us About Privacy

If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact Brenavoq using the information below.