1. Return Eligibility

To be eligible for a return, an item must be returned in the same condition in which it was received.

Returned garments must be:

• unworn, except for reasonable indoor try-on;
• unwashed and unaltered;
• free from stains, marks or damage;
• free from perfume, smoke, body odor or other strong scents;
• free from makeup, deodorant, tanning products or cosmetic transfer;
• returned with original tags and labels attached where applicable;
• returned with original packaging where reasonably possible.

2. Trying On Your Garment

We understand that fit is an important part of choosing clothing online. You may carefully try on your Brenavoq item indoors to assess the size, silhouette and fit.

Please take care when trying on garments, particularly light-colored, delicate or satin pieces.

We recommend avoiding makeup, perfume, body lotion, jewelry or anything else that may mark or damage the garment during try-on.

3. Return Request

Before sending an item back, please contact Brenavoq customer care to request return instructions.

Please include:

• your order number;
• the item you wish to return;
• the reason for the return;
• photographs where the item is damaged, defective or incorrect.

Returns sent without prior contact or without following the provided return instructions may experience processing delays.

4. Return Window

Return requests must be submitted within the return period applicable to your order.

The return period begins from the date the order is confirmed as delivered.

Items returned outside the applicable return period may not be accepted, except where otherwise required by applicable consumer law.

5. Items That Cannot Be Accepted for Return

A return may be declined if the item shows signs of use or is no longer suitable for resale.

This may include garments that:

• have been worn beyond reasonable try-on;
• have been washed, dry cleaned or altered;
• contain makeup, foundation, lipstick or cosmetic marks;
• contain perfume, smoke or body odors;
• are stained, torn, stretched or otherwise damaged after delivery;
• have missing or removed product tags where tags were originally attached;
• have been modified by a tailor or other third party.

6. Final Sale or Non-Returnable Items

Certain items may be designated as final sale or non-returnable.

Where this applies, the relevant information will be displayed on the product page, during checkout or as part of the applicable promotion.

Final-sale restrictions do not override any mandatory rights available under applicable consumer law.

7. Incorrect Items

If you receive an item that does not match the product or size you ordered, please contact us as soon as possible.

Include your order number and clear photographs of the item and its label so that our customer care team can review the issue.

8. Damaged or Defective Items

Please inspect your order shortly after delivery.

If your Brenavoq garment arrives damaged or appears to have a manufacturing defect, contact us promptly and include clear photographs showing the issue.

Where applicable, we may also request photographs of the packaging and shipping label to help us assess the case.

9. Size and Fit Returns

If the selected size does not fit as expected, you may request a return subject to the eligibility requirements in this policy.

Please review the measurements and fit guidance on each product page before ordering, as fit may vary depending on garment construction, fabric, silhouette and personal preference.

10. Color and Appearance

We make reasonable efforts to display colors, textures and materials accurately.

However, minor differences may occur because of photography, lighting, fabric finish and individual device or screen settings.

Small differences in displayed color alone do not necessarily indicate a product defect.

11. Return Shipping

Unless the item is confirmed to be incorrect, damaged or defective, return shipping costs are generally the responsibility of the customer where permitted by applicable law.

Any applicable return instructions will be provided after your request has been reviewed.

We recommend using a trackable shipping method when returning a parcel.

12. Return Packaging

Garments should be folded carefully and packaged securely to prevent damage while in transit.

Where possible, please use the original protective packaging supplied with your order.

Brenavoq is not responsible for damage caused by inadequate return packaging.

13. Return Tracking

Customers are encouraged to retain their shipping receipt and tracking information until the return has been completed.

A return is not considered received until it reaches the designated return location.

14. Return Inspection

All returned items are subject to inspection after they are received.

We review the condition of the garment, product tags, signs of wear and any other factors relevant to return eligibility.

If the item does not meet the conditions stated in this policy, the return may be declined or handled in accordance with applicable law.

15. Refund Processing

Once an eligible return has been received and approved, the refund will be processed to the original payment method where possible.

The time required for funds to appear in your account may vary depending on your bank, card issuer or payment provider.

16. Original Shipping Charges

Original shipping charges may be non-refundable where permitted by applicable law.

If a return results from an incorrect, damaged or defective item confirmed by Brenavoq, the applicable resolution may differ.

17. Partial Refunds

Where permitted by law, a partial refund may apply if a returned item has lost value because of handling beyond what is reasonably necessary to inspect its nature, characteristics and fit.

Any such assessment will depend on the condition of the returned garment and applicable consumer protection requirements.

18. Exchanges

Exchange availability may depend on stock and the specific item requested.

If direct exchanges are not available, customers may be asked to return the original garment and place a new order for the preferred size, color or style.

19. Sale and Promotional Purchases

Items purchased during a promotion are subject to the return conditions communicated at the time of purchase.

Unless otherwise stated, promotional pricing does not automatically remove return eligibility.

20. Lost Return Parcels

Brenavoq cannot confirm receipt of a return that has not reached the designated return location.

For this reason, customers are encouraged to use a trackable return service and retain proof of shipment.

21. Refused or Unclaimed Deliveries

A shipment that is refused, unclaimed or returned because of an incorrect delivery address may require separate review.

Any refund or reshipment will depend on the circumstances of the order, carrier charges and applicable law.

22. International Returns

Customers returning an order internationally are responsible for following the return instructions provided by Brenavoq.

Customs declarations should accurately identify the parcel as a returned item where required.

Brenavoq is not responsible for avoidable customs charges caused by incorrectly completed return documentation.

23. Consumer Rights

Nothing in this Return Policy is intended to exclude or limit any mandatory consumer rights that apply in your country or region.

Where local law provides additional cancellation, return or refund rights, those rights will apply as required.

24. Changes to This Return Policy

Brenavoq may update this Return Policy from time to time to reflect changes in our products, operations, return processes or legal requirements.

The latest version will be published on brenavoq.com with an updated revision date.