1. Order Processing

Orders are generally prepared and processed within up to 7 business days after payment has been successfully confirmed.

During this stage, our team verifies order information, prepares your selected garments and coordinates the shipment with the relevant logistics provider.

Business days do not include weekends or public holidays.

During periods of increased demand, promotional events or seasonal peaks, processing may take slightly longer than usual.

2. Estimated Delivery Time

Once your order has been dispatched, estimated delivery is typically within:

10–20 business days

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

Actual transit times may vary depending on your location, customs clearance, carrier networks, local delivery conditions and other circumstances outside Brenavoq's reasonable control.

3. Shipping Fee

Standard shipping is charged at:

$5.99 USD per order

Where alternative shipping options, promotional shipping rates or free-shipping offers are available, the applicable amount will be shown during checkout before payment is completed.

4. Shipping Destinations

Brenavoq ships to supported destinations shown during checkout.

Available shipping regions may change from time to time depending on carrier coverage, local import requirements and operational conditions.

If your location cannot currently be served, the checkout process may prevent completion of the order or indicate that shipping is unavailable.

5. Order Confirmation

After placing an order, you should receive an order confirmation using the contact details provided at checkout.

Please review your order details carefully, particularly:

• your name;
• shipping address;
• email address;
• telephone number;
• selected products, sizes and quantities.

If you notice an error, please contact our customer care team as soon as possible.

6. Shipping Confirmation and Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Tracking information may require some time to become active after the carrier receives the shipment.

In some cases, tracking updates may pause temporarily while a parcel is moving between international or regional logistics facilities.

7. Delivery Addresses

Customers are responsible for providing a complete, valid and accurate shipping address at checkout.

Brenavoq cannot guarantee that an address can be changed after the order has entered processing or has been transferred to the carrier.

Please include all necessary information, such as:

• apartment, unit or suite number;
• street name and number;
• city and postal code;
• state, province or region where applicable;
• country;
• a reachable telephone number where required by the carrier.

8. Incorrect or Incomplete Addresses

If an order cannot be delivered because the address provided was incorrect, incomplete or inaccessible, the parcel may be returned, delayed or held by the carrier.

Any additional costs associated with reshipment may be the customer's responsibility where permitted by applicable law.

We encourage customers to verify all shipping information before completing checkout.

9. Customs, Duties and Import Charges

International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price or standard shipping fee.

Customers are responsible for any applicable import charges required by local authorities.

Customs clearance may also extend the estimated delivery period.

10. Delivery Delays

While we work with logistics partners to provide reliable delivery, certain delays may occur beyond our reasonable control.

These may include:

• customs inspections or clearance procedures;
• weather conditions or natural events;
• carrier network disruptions;
• public holidays or high-volume shopping periods;
• transportation interruptions;
• local delivery restrictions;
• incorrect or incomplete address information.

Estimated delivery dates should therefore be treated as guidance rather than guaranteed arrival dates.

11. Split Shipments

In some circumstances, products within the same order may be dispatched separately.

This may occur where garments are prepared from different fulfillment locations or where separate shipments allow part of the order to reach you sooner.

If your order is divided into multiple shipments, you may receive separate tracking information for each parcel.

12. Multiple Items in One Order

Where an order contains several Brenavoq pieces, including dresses, outerwear, trousers, shorts, shirts or tops, the complete order may be dispatched once all items are ready.

This can occasionally result in a slightly longer processing period compared with a single-item order.

13. Failed Delivery Attempts

Depending on the carrier and destination, delivery may require the recipient to be available at the address provided.

If delivery cannot be completed, the carrier may:

• attempt delivery again;
• leave instructions for collection;
• hold the parcel at a local facility;
• return the parcel to the sender.

Customers should follow carrier instructions promptly where provided.

14. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• around the delivery location;
• with household members;
• with reception, concierge or building management;
• with neighbors where appropriate;
• with the local carrier.

If you are still unable to locate the parcel, please contact Brenavoq customer care with your order details so we can review the available shipping information.

15. Lost Packages

If a shipment appears to be lost in transit, please contact our customer care team.

We may need to review the tracking history and coordinate with the relevant carrier before determining the appropriate next step.

Any resolution will be handled in accordance with applicable consumer law and the circumstances of the shipment.

16. Damaged Packages

If your parcel arrives visibly damaged, please photograph the outer packaging before discarding it.

If a garment has also been damaged during transport, contact us as soon as possible and include:

• your order number;
• photographs of the outer parcel;
• photographs of the affected garment;
• a brief description of the issue.

This information allows us to assess the shipment and assist you more efficiently.

17. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation or modification once an order has entered processing, been packed or been transferred to a logistics provider.

If an order can no longer be cancelled, the applicable return procedure may be used after delivery, subject to our Return Policy.

18. Returns After Delivery

Shipping and delivery questions are governed by this Shipping Policy. Requests to return an item after delivery are governed separately by our Return Policy.

Please review the Return Policy before sending any Brenavoq garment back to us.

19. Responsibility After Delivery

Once a shipment has been successfully delivered to the address provided at checkout, responsibility for the parcel generally transfers to the recipient, subject to applicable consumer protection laws.

If you believe there is an issue with delivery, please contact us promptly so that the available tracking and delivery information can be reviewed.

20. Changes to This Shipping Policy

Brenavoq may update this Shipping Policy from time to time to reflect changes in delivery partners, shipping regions, operational processes or applicable legal requirements.

The latest version will be made available on brenavoq.com and will include the current revision date.