1. General Purchase Terms

Brenavoq offers modern womenswear, including dresses, jackets and coats, trousers and shorts, and shirts and tops. All purchases made through Brenavoq.com are intended for personal use unless otherwise agreed in writing.

By placing an order, you confirm that the information you provide is accurate, complete and current, including your name, shipping address, billing information, email address and contact details.

We reserve the right to refuse, cancel or limit any order where incorrect information, suspected fraud, unauthorized activity, payment issues or unusual purchasing behavior is detected.

2. Product Information

We aim to present each Brenavoq product as clearly as possible, including product names, available sizes, colors, fit notes, fabric information, styling details and care guidance where applicable.

Due to differences in screens, lighting, photography conditions and display settings, the color of a product may appear slightly different from the actual item. Minor variations in fabric texture, shade, stitching, measurements or finishing may also occur.

Product measurements are provided as a guide. Small measurement differences may occur depending on the garment style, fabric type and measuring method. Customers are encouraged to review the size information before placing an order.

3. Pricing and Currency

Product prices are displayed on Brenavoq.com and may vary depending on promotions, product availability, market conditions or operational adjustments.

We reserve the right to change product prices, discounts, promotions and availability at any time without prior notice. Price changes do not apply retroactively to orders that have already been confirmed.

The final order amount will be shown at checkout before payment is completed. Please review your order carefully before confirming your purchase.

4. Payment

Payment must be completed at checkout using one of the available payment methods shown on Brenavoq.com. Orders are not confirmed until payment has been successfully processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing details provided are accurate.

If a payment is declined, incomplete, reversed or flagged for review, the order may be delayed, held or cancelled.

5. Order Confirmation

After placing an order, you should receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance of the order.

We may contact you if additional information is required to process your order, verify details or resolve an issue with product availability, payment or shipping information.

Please check your order confirmation carefully. If you notice an error in your shipping address, product selection, size, color or quantity, contact us as soon as possible at service@brenavoq.com.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has entered processing, packing or shipment.

Changes may include updates to size, color, shipping address or item quantity. Availability may affect whether a requested change can be completed.

Once an order has been shipped, it cannot be cancelled. You may review our return and refund policy for information about return eligibility after delivery.

7. Shipping and Delivery

Orders are processed according to product availability, payment confirmation and order volume. Estimated delivery times are provided for reference and may vary depending on destination, carrier handling, customs processing, seasonal demand or other external factors.

Shipping updates and tracking information will be provided when available. Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete.

Brenavoq is not responsible for delivery delays caused by incorrect address information, carrier delays, customs clearance, weather conditions, public holidays or events outside our reasonable control.

8. Duties, Taxes and Customs

Depending on your destination, your order may be subject to import duties, customs fees, local taxes or other charges required by your local authorities.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout. Brenavoq does not control customs policies or import charges and cannot guarantee whether such charges will apply.

9. Returns and Refunds

Return eligibility depends on the item condition, return request timing and our return policy requirements. Items should be returned unused, unworn, unwashed, undamaged and with original packaging, tags and accessories where applicable.

For apparel items such as dresses, shirts, trousers, shorts, jackets and coats, please try items on carefully and avoid makeup marks, perfume, deodorant, stains, pet hair, alterations or signs of wear if you intend to request a return.

Refunds, when approved, will be issued according to the original payment method or another method determined by our support team. Processing times may vary depending on payment provider and bank handling time.

10. Damaged, Incorrect or Missing Items

If you receive a damaged item, an incorrect item or believe something is missing from your order, please contact us promptly with your order number, a description of the issue and clear photos where applicable.

Our team will review the information provided and may request additional details before offering a suitable solution. Solutions may include replacement, refund, store credit or another resolution depending on the situation.

11. Product Care

Customers are responsible for following the care instructions provided with each garment or listed on the product page. Improper washing, drying, ironing, storage, alteration or handling may affect the appearance, fit or longevity of the item.

Brenavoq is not responsible for damage caused by improper care, normal wear and tear, misuse, accidental damage, unauthorized alterations or failure to follow garment care guidance.

12. Promotions and Discounts

Promotional offers, discount codes and limited-time campaigns may be subject to specific terms, expiration dates, product exclusions or minimum purchase requirements.

Discounts cannot always be combined with other offers unless explicitly stated. We reserve the right to modify, suspend or cancel promotional offers at any time.

13. Customer Responsibilities

By placing an order with Brenavoq, you agree to:

• Provide accurate contact, billing and shipping information.
• Review product details, sizing and order information before checkout.
• Contact us promptly if an order issue occurs.
• Follow return instructions provided by our customer support team.
• Use and care for purchased garments according to the recommended guidance.

14. Business Information