1. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• request access to personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• request a copy of certain personal information;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• opt out of certain forms of targeted advertising or data sharing where applicable.

2. Accessing Your Information

You may request information about the personal data Brenavoq holds about you, subject to applicable legal requirements.

This may include information associated with:

• your customer account;
• orders and purchases;
• delivery information;
• customer service communications;
• marketing preferences;
• website interactions where applicable.

3. Correcting Your Information

If personal information we hold about you is inaccurate or incomplete, you may request that it be corrected.

Certain information may also be updated directly through your customer account where that feature is available.

4. Requesting Deletion

You may request deletion of certain personal information, subject to applicable law.

We may need to retain certain information where necessary for legitimate business or legal purposes, including:

• completing or documenting transactions;
• processing returns or refunds;
• preventing fraud or misuse;
• maintaining required tax or accounting records;
• complying with legal obligations;
• resolving disputes or enforcing agreements.

5. Marketing Preferences

If you have subscribed to Brenavoq marketing communications, you may unsubscribe at any time using the unsubscribe option included in the relevant email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional communications related to your orders, payments, returns, account or customer service requests.

6. Cookies and Similar Technologies

Brenavoq and service providers supporting our website may use cookies, pixels and similar technologies to operate the site, remember preferences, understand website use and support advertising or analytics.

Depending on your location and browser, you may be able to control certain cookies through your browser settings or through privacy controls made available on the website.

7. Targeted Advertising and Data Sharing

Depending on your jurisdiction, some uses of personal information for targeted advertising, cross-context behavioral advertising or certain disclosures to advertising partners may be treated as "sharing" or "selling" under applicable privacy laws.

Where required, you may have the right to opt out of these activities.

8. Sensitive Personal Information

Brenavoq does not intentionally require sensitive personal information beyond what may be reasonably necessary to provide our services.

Where applicable law gives you rights regarding the use of sensitive personal information, you may contact us to exercise those rights.

9. Browser-Based Privacy Signals

Certain browsers or devices may support privacy preference signals, including mechanisms designed to communicate an opt-out preference.

Where we are legally required to recognize such signals, they may be processed in accordance with applicable privacy law and available technical capabilities.

10. Account Information

If you maintain a Brenavoq customer account, you may be able to review or update certain account details through your account settings.

For information that cannot be changed directly through your account, please contact customer care.

11. Order Information

Personal information associated with completed purchases may need to be retained for operational, accounting, fraud prevention, return and legal compliance purposes.

This means certain order records may remain in our systems even if you request deletion of other personal information.

12. Verification of Privacy Requests

Before completing certain privacy requests, we may need to verify your identity to help protect your information from unauthorized access or deletion.

Verification information will be used only as reasonably necessary to process the request and comply with applicable law.

13. Authorized Agents

In jurisdictions where permitted, you may authorize another person to submit a privacy request on your behalf.

We may request evidence of that authorization and may also need to verify your identity directly.

14. Response Times

We aim to respond to verified privacy requests within the time required by applicable law.

If additional time is permitted and reasonably necessary, we may notify you that the response period has been extended.

15. No Discrimination

Brenavoq will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

Exercising a privacy right will not by itself result in denial of ordinary access to our products or services, except where the requested deletion or restriction makes a particular service impossible to provide.

16. Children’s Privacy

Brenavoq is not intended for children below the age at which they may independently consent to the processing of personal information under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

17. International Customers

Brenavoq serves customers across different regions, and privacy rights may vary depending on your country, state or province.

We will process valid privacy requests in accordance with the laws that apply to the individual making the request.

18. Changes to Your Privacy Choices

You may change certain privacy or marketing preferences at any time, subject to available website controls and applicable legal requirements.

A new preference may take time to be reflected across all systems and service providers.

19. Relationship to Our Privacy Policy

This page focuses on choices and rights available to you.

For more information about what personal information Brenavoq collects, why we collect it, how it is used and how long it may be retained, please review our Privacy Policy.

20. How to Submit a Privacy Request

To exercise a privacy right or ask a question about your personal information, please contact Brenavoq customer care.

When submitting a request, please describe the privacy right you wish to exercise and provide enough information for us to identify the relevant account, order or customer record.